Shipping & Refund Policy

Shipping Policy

UK Shipping:

UK delivery is with Royal Mail.

This service includes:

- Tracked delivery to point

- Photo & Signature on delivery

UAE Shipping:

There are two different options for orders to the UAE.

- Royal Mail (UK) and handed to Emirates Post in the UAE.

Both stages are tracked.

To ensure successful delivery, we require the following details when placing your order. Without this information, your item may be delayed or returned:

Full name
Full delivery address
Email address
Contact number

Please note:

Shipping times can vary — please allow plenty of time for delivery. Usually around 2-3 weeks.
The recipient is responsible for any duties or additional charges
Emirates Post may require the recipient to arrange an alternative delivery or collection point, and pay any additional charges.
Homebird Gifts is unable to liaise directly with Emirates Post on the recipient’s behalf, but we’re happy to provide any information or support you may need

- DHL courier

This option is ideal if you need your item faster and is fully trackable.

To ensure successful delivery, we require the following details when placing your order. Without this information, your item may be delayed or returned:

Full name
Full delivery address
Email address
Contact number

Please note:

Shipping times can vary, though usually take 2-3 working days after your item has been collected.
The recipient is responsible for any duties or additional charges
DHL may require the recipient to arrange an alternative delivery or collection point, and pay any additional charges.
Homebird Gifts is unable to liaise directly with DHL on the recipient’s behalf, but we’re happy to provide any information or support you may need

Delivery & Transit:
We carefully package every order and send via Royal Mail using a fully tracked and insured service. You’ll receive your tracking number via email once your order has been dispatched.

Lost or Damaged Items:
In the unlikely event your order arrives damaged or doesn’t arrive at all, please contact us within 14 days. We’ll investigate with Royal Mail and offer a suitable resolution.

We may ask for:

A clear photo of any damage
Written confirmation of non-delivery after 10 working days (for UK deliveries)

Return & Exchange Policy

Returns & Exchanges
As all of our portraits are completely personalised, we don’t accept returns or exchanges unless an item is faulty or not as described — in line with the Consumer Contracts Regulations 2013.

Damaged or Incorrect Orders
If something isn’t right, please email within 7 days of receiving your order. Include your order number, a short note, and a photo if possible.

Proofing
You’ll be sent a digital proof to approve before stitching begins. Please check it carefully, as changes can’t always be made after this point.

Cancellations
If you need to cancel, please contact us within 24 hours of ordering. After that, your piece may already be in progress.